Retail & Online Services (R&OS) are among those industries most affected by cyber breaches. With a high volume of personally identifiable information (PII) and payment card information changing hands with every transaction, the R&OS industry is one of the most vulnerable targets of cyber-attacks. The threat is intensified when PII is not adequately protected through the use protection and prevention technology. And as the frequency and severity of attacks and losses mount, regulators, shareholders, and other stakeholders are paying ever more attention to R&OS cyber risk control measures.
One of the reasons why R&OS continues to be plagued with cybersecurity challenges is driven by the complex nature of its integrated value chain, which transcends several internal and external boundaries; Its security is driven by the strength of its weakest link. The picture below indicates the how these value chains interact with each other.